MBS Enterprise Support
This service offering allows MBS to offer phone, virtual meeting, and email support to the customer in the technical areas of Apple and Jamf technologies. MBS will provide access to Apple and Jamf certified engineers for all support cases including escalations. This offering is only available to IT staff, does not include end user support.
Coverage Areas
All support will be completed virtually through phone, virtual meetings, and email. Onsite work can be offered by MBS at an additional cost through professional service hours.
- Support for Jamf Pro, Jamf Connect, and Jamf Protect products
- Support for Apple platform in the areas of deployment, management, security, and compliance
Staff Certifications
Our staff stay up to date with all Apple and Jamf certifications each year.
- Apple Certified Support Professional
- Apple Certified IT Professional
- Jamf Certified Associate
- Jamf Certified Tech
- Jamf Certified Admin
- Jamf Certified Expert
Support Tiers
Platinum
Allows for unlimited support incidents with a 2 hour response time 24 hours every 7 days for one year. Customers are allowed 15 technical contacts. Discounted professional services hours throughout the year.
Gold
Allows for unlimited support incidents with a 4 hour response time during MBS operating hours for one year. Customers are allowed 3 technical contacts.
Silver
Allows up to 12 support incidents with a 4 hour response time during MBS operating hours for one year. Unused incidents expire after one year.