Out of Warranty Service
MBS is an Apple Authorized Service Provider with more than 30 years of experience serving consumers, businesses and government agencies alike.
Mac, iPad and iPhone Service
Mac, iPad and iPhone devices no longer covered by Apple’s warranty or AppleCare+ program can still be repaired at MBS, Inc. Our Apple Certified technicians can diagnose the problem and provide an estimate including parts and labor.
Most work is done within an hour, but there are situations that take longer to complete. After the first billed hour we will bill in 30 minute increments.
There are odd occasions where purchasing a new Mac will be recommended over fixing the older computer. We have a top sales group that can provide you with pricing for new systems custom configured to your needs.
Diagnostic Work
This simply means that we will examine your device and let you know what we think the problem may be including the cost to fix it. However, this estimate can be subject to modification as other parts may be involved that were unable to be evaluated initially. Should this occur you will be called for a new authorization before any additional work is done.
Normal Work
Normal work means that you bring your computer in and we look at it in the order it was received. We will contact you if needed for new parts approvals, then correct the problems, test and release. If it is only a software problem then we assume you want it corrected and we do so, test it and release the computer. These are usually completed within the first hour, however, most cases involving normal repairs may mean leaving the computer here for 1 to 3 business days, depending on the problem(s).
Emergency Work
When you declare that you want us to look at your computer immediately, you are asking for emergency work. This means that your computer will be moved to the head of the incoming line and will be the next computer seen by the service department.
iPad and iPhone Exchange
iPads, iPods and iPhones not covered under any Apple Warranty can be exchanged with a replacement unit for a nominal fee, and depends on the device being replaced.
Our service Technicians will perform diagnostic work to determine if the fault is originated by either a software or hardware problem. In the latter case, we will request Apple to send us an exchange unit, which normally arrives within one to two business days. The total turnaround time (including diagnostics) should not exceed four business days.
In most cases, your defective device can be exchanged even if it has been damaged accidentally. However, on rare occasions Apple may refuse to do the exchange depending on how damaged your iPad/iPod or iPhone is. In that case, your damaged device will be returned to us and the exchange will be cancelled.
Want to learn more?
Have questions about our out-of-warranty repair options? Our service department is here to help — please click the button below to contact our service team, and we’ll be happy to answer any questions or walk you through the next steps.