Apple Warranty Service
As an Apple Authorized Service Provider, we accept the Apple One Year Limited Warranty as well as the AppleCare+ Extended Warranty . Most Apple devices under warranty can be repaired in-house at MBS.
Standard Warranty vs AppleCare+
The Apple One Year Limited Warranty will cover your Apple device against defects in materials and workmanship when used normally for a period of one year from the date of original retail purchase by the end-user. For more details about the Apple One Year Limited Warranty please click here.
The AppleCare+ Extended Warranty adds two more years of coverage on top of the Apple Limited Warranty, for a total of three years of warranty.
One of many AppleCare+ benefits is that it adds accidental damage warranty coverage on top of the workmanship or parts coverage provided by Apple's standard warranty.
The service procedure is very similar to that implemented on devices covered under Apple's Standard Warranty. Your device will be sent to Apple for recycling and a replacement device will be sent back to us. The new device will be factory-reset and will not contain any of the data stored in your defective device.
Warranty Claim Process
Our Apple Certified Technicians will diagnose your Apple device and let you know what needs to be repaired and provide you a timeframe for the service to be completed, including the time necessary for the needed parts to be delivered to our service department. As an Authorized Apple Service Provider, MBS is obligated to order service parts from Apple on a per-incident basis.
Parts are ordered the same day our Technicians diagnose the device and shipped overnight. In rare occasions shipments get delayed and that may affect your repair's turnaround time.
iPad and iPhone warranty service
In most cases iPad units are not repaired In-House. Our service Technicians will perform diagnostic work to determine if the fault is originated by either a software or hardware problem. In the latter case, we will request Apple to send us an exchange unit, which normally arrives within one to two business days.
The total turnaround time (including diagnostics) should not exceed five business days. Your defective iPad is sent to Apple to be recycled.
Depending on the iPhone model, some repairs can be done In-House. These repairs include battery, camera and speaker replacement. In all other cases, we will request Apple to send an exchange unit. Just like with iPad units, your iPhone will be sent to Apple to be recycled. The total turnaround time for iPhone replacements is five to seven business days.
Check Warranty Coverage
You can check if your device is currently under warranty by visiting checkcoverage.apple.com
How to find your serial number
Depending on the product, you can find its serial number in one or more of these ways:
- Check the surface of your product for a printed serial number.
- On Mac, choose Apple menu > About This Mac.
- On iPhone, iPad, iPod touch, Apple Vision Pro, or Apple Watch, go to Settings > General > About.
- If you use the Finder or iTunes to sync your device with your computer, plug your device into your computer, then select your device in the Finder or iTunes.
- The serial number should also be listed in the device's original packaging.
Apple offers more information about finding your serial number in different articles listed on apple.com. Follow the links below for more information.
Check Serial Number (all devices) Check Serial Number (iPad / iPhone)
Backup your Data
Please note that no warranty work includes data recovery or data transfer. The replacement unit will come factory-reset, with no account created and no user data. Make sure you have your iPad, iPod or iPhone data backed on your computer or on iCloud so you can restore your information back onto the replacement device.
About unauthorized repairs
Having your Apple device serviced by someone who is not an Apple Authorized Service Provider not only voids your warranty, it will also prevent Apple or an Apple Authorized Service Provider from servicing your device regardless of warranty status. Apple Service Providers such as MBS are contractually obligated to refuse service to any device that has been opened and/or serviced by a non-authorized service provider.
Have Questions?
Call us at (301) 590-2555 (M-F from 9:00 am to 6:00 pm) or follow the link below to contact our service department.