AppleCare OS Support
AppleCare® OS Support is an annual agreement that helps IT departments integrate and manage Apple® hardware and software in diverse technical environments, providing phone and email support for integration, migration, and advanced server operation issues.
Combined with AppleCare+ or AppleCare Protection Plan, AppleCare OS Support creates a great technical support and hardware protection solution for medium and larger businesses and educational institutions that need enterprise-level support for their Apple deployments.
Enterprise-level incident support.
AppleCare OS Support makes integrating Apple products in IT environments with multiple platforms uncomplicated. Customers get enterprise-level support for the following:
- Integration into diverse technical environments
- System components
- Network configuration and administration
- Professional software applications
- Web applications and services
- Technical issues requiring the use of the command-line tools for resolution
What's covered
AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.1
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
Products covered under AppleCare Help Desk Support include:
- Apple hardware2
- Current versions of iOS, iPadOS, macOS, watchOS, and visionOS
- Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages1
AppleCare OS Support Plans
Select
Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week (12/7).3 Unused incident support expires after one year.
Preferred
Covers up to 50 enterprise‑level incidents across multiple locations, provides two‑hour response for high‑priority issues, 12/7, and provides access to the Customer Success Management team to your organization.3
Alliance
Covers an unlimited number of enterprise-level incidents across multiple locations and provides one-hour response for high-priority issues, 24/7.3 This plan includes an onsite review by an Apple technical support engineer.