Flexible IT Support Programs
Having faulty equipment slows down your production and cost you time and money. With our flexible support programs you can add a one-stop integrated hardware and software support platform to your business operations and minimize downtime.
Enterprise-level incident support.
Our support programs combine in-house help desk and repair/replace services with Apple®'s enterprise-level incident support team, providing phone and email support for software, integration, migration, and advanced server operation issues.
Our Apple Certified Technicians and System Engineers have received extensive training and keep their certifications up-to-date to ensure optimal performance on the latest Apple hardware and software.
- Integrated Mac®, iPad® and iPhone® help desk and repair/replace service.
- In-house and on-site repairs *
- 24/7 phone and email support available.
- Spare Pool Management for fast replacement.
- Online dedicated service ticketing system.
* On-Site repairs are available only in the Washington, DC Metro Area.
What's Included:
To put it simply, everything you need to support and service your mobile fleet.
Support for your IT Department and end users alike
We can support your IT department with integration, migration and server operation issues and your end users with macOS®, iPadOS® or iOS®-related issues including Apple-branded software such as Safari®, Apple Mail or productivity applications.
Mac, iPad and iPhone Repair/Replace Service
Hardware repairs are managed in-house by our team of Apple Certified Technicians. Service requests are submitted via our Service Ticketing Application which allows you to submit and track all your repairs from a single location.
Spare Pool Management
Get your employees back up and running in a fraction of the time it takes to repair their devices. With a managed spare pool you don't have to wait until the broken device is repaired and shipped back. A ready-to-go device is shipped to you as soon as a service ticket is created for the defective device. In most cases the replacement device will be in transit even before you ship out the defective unit.
Remote Diagnostics
From configuration issues to potential hardware problems, our service technicians are one call away from you. And if your device can get online, we can Remote Control to your system and troubleshoot the problem right then.
Tailored Service Support:
You can build a service package that meets your current needs and grows with your business:
MBSCare Level 1
Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week.
- Services included: Phone/Email Support.
- Contract period: 1-3 Years.
- Response time: 72/48 business hours depending on severity.
- Availability: 12/7.
- Mac®, iPad® and iPhone® Hardware Service.
- Managed Spare Pool.
MBSCare Level 2
Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12 hours a day, 7 days a week, and assigns an AppleCare® account manager to the customer’s organization.
- Services included: Phone/Email Support.
- Contract period: 1-3 Years.
- Response time: 2, 24 or 48 business hours depending on severity.
- Availability: 12/7.
- Mac, iPad and iPhone Hardware Service.
- Managed Spare Pool.
MBSCare Level 3
Covers an unlimited number of enterprise-level incidents across multiple locations, provides one-hour response for high-priority issues, 24/7, and includes an onsite review by an Apple technical support engineer.
- Services included: Phone/Email Support.
- Contract period: 1-3 Years.
- Response time: 1,4 or 24 business hours depending on severity.
- Availability: 24/7.
- Mac, iPad and iPhone Hardware Service.
- Managed Spare Pool.