Displaying items by tag: troubleshooting

A common question we hear is, “Why is my iPhone/iPad battery draining so fast?” Luckily, Apple provides tools that help you see exactly how your iPhone uses its battery over the last 24 hours and—with less detail—over each of the last 10 days. Plus, you can tweak settings that will improve battery life, both in […]

For some Mac users, macOS 10.15 Catalina is no longer a choice. That’s because the new 16-inch MacBook Pro and the 2019 Mac Pro that Apple released late last year ship with Catalina installed and can’t run any previous version of macOS. But for most people, it’s time to consider an upgrade to Catalina. Most […]

Have you ever seen the dreaded “No Service” label at the top of your iPhone’s screen, even when you’re pretty sure there should be cellular reception? It’s not common, but the iPhone’s cellular radio can occasionally get confused. Luckily, you can easily fix the problem. Open Control Center (swipe down from the upper-right corner on […]

AirDrop has become a fast and reliable way to transfer data from one iPhone to another that’s nearby. Just tap the share icon and in iOS 13’s activity view, either tap an AirDrop shortcut in the top row or tap AirDrop in the second row and select choose a person or device in the subsequent […]

Does it seem like that red badge on the Settings app indicating that there’s a new iOS 13 or iPadOS 13 update pops up at least once per week? You’re not imagining things—Apple has been frantically squashing bugs in its mobile operating systems since their release in mid-September. If you haven’t yet upgraded from iOS […]

We assume you have a backup strategy. Hopefully, it includes a bootable duplicate to minimize downtime in the event of a drive failure, a Time Machine or other versioned backup to address the problem of a deleted or corrupted file, and offsite backup to ensure that you don’t lose everything in the event of theft, […]

If you’re experiencing a sporadic problem with your Mac, the sort of thing that happens often enough to be annoying but not so frequently as to be reproducible, allow us to suggest one little-known troubleshooting tip. Malfunctioning USB devices—keyboards, mice, hubs, printers, etc.—can sometimes cause truly inscrutable problems ranging from startup issues to kernel panics. […]

For unknown reasons, Apple redesigned the toolbar in the iOS 13 version of Mail. Such things happen, but this time, Apple made a big mistake and moved Mail’s Trash button to where its Reply button used to be. Lots of people who have become accustomed to tapping Reply are now finding themselves deleting messages inadvertently, […]

Dear clients, Apple plans to release macOS 10.15 Catalina sometime in October, and like all major operating system releases, Apple has been talking it up since it was introduced at the company’s Worldwide Developer Conference in June. It will feature new Music, TV, and Podcasts apps to replace iTunes. A new Mac Catalyst technology will […]

Apple likes to keep Mac names simple, but that’s not always helpful. For instance, if you want to add RAM to your Mac, it’s not good enough to know that it’s an iMac. You’ll need to know that it’s a 27-inch iMac with Retina display from late 2014. To find that out, choose About This […]