Displaying items by tag: troubleshooting

Some clients have reported problems with HP laser printers failing to print. Sometimes there’s an error. Other times, the print job just disappears into the ether. It’s unclear why this is happening or how widespread it is, but here’s a workaround that can help. Create a new printer configuration by clicking the + button in […]

As climate change continues to wreak havoc on our weather, many areas are seeing record temperatures this summer—Seattle just recorded its hottest days ever. You may be able to trade your business suit for shorts or skirts to stay more comfortable, but your electronic gear can’t do the same. Keeping your tech cool is about […]

For many people, increasing vaccination rates mean that long-delayed vacations are now possible, and in-person conferences are slowly starting up again too. But before you head out for the beach or the convention center, you’ll want to write an out-of-office email auto-reply message to send to everyone who tries to get in touch while you’re […]

As vaccination rates climb, many businesses are starting to think about reopening their offices and bringing back employees who have been working from home for the last year. That’s a big decision that will undoubtedly vary from company to company, but we’d like to suggest a few things to consider. Please contact us early in […]

It’s tempting to think that most external storage devices—whether simple hard drives or more complicated network-attached storage (NAS) units—are relatively similar because they all do roughly the same thing. However, a recent problem with older Western Digital My Book Live NAS devices highlighted that there can be large differences. In that case, hackers figured out […]

Although extremely uncommon, it’s not unheard of for a Mac, particularly an older model, to restart unexpectedly. If it happens once, chalk it up to cosmic rays and move on. But if it happens multiple times, try these two things right off. First, use compressed air to remove dust from cooling vents or the inside […]

With iCloud Drive, Apple provides an Optimize Mac Storage checkbox that, when checked, stores the full contents of iCloud Drive on the Mac only if there’s enough space. However, you may wish to recover local storage space without selecting that option—luckily, that’s easy to do. Open iCloud Drive in the Finder, Control-click a file, and […]

Suppose you have an older iPhone or iPad, especially one with only 16 GB of storage. In that case, it’s possible that you won’t have enough space to upgrade to iOS 14 or iPadOS 14 through Settings > General > Software Update. That’s often true due to an inexplicably large Other category when you look […]

For many years, Macs have relied on sets of keys held at startup to enable specific modes. Most notably, pressing Option displays the Startup Manager and lets you pick a boot drive, Command-R starts up from macOS Recovery, Command-Option-P-R resets the NVRAM, Shift starts up in Safe mode, D opens Apple Diagnostics to check the […]

Starting with macOS 10.15.5 Catalina, Apple introduced a battery health management feature that improves your battery’s lifespan by adjusting charging patterns to reduce the rate at which the battery chemically ages. (Find it in System Preferences > Energy Saver > Battery Health.) One thing to be aware of with battery health management is that it […]