MDM Planning,
Deployment and Support
Integrating Apple® devices into your organization is a money-saving decision that will increase your productivity and reduce service costs. And integrating them doesn't need to be a challenge for you.
By partnering with Mac Business Solutions you're getting access to the experience needed to plan, deploy and support your entire mobile fleet and employees, including software/hardware support and lifecycle management.
Building your MDM Strategy
Readiness Review
Our senior-level engineers will work with you to ensure your infrastructure is ready to efficiently support the growing population of employees using Apple devices in your workplace.
Device Evaluation
We will configure and review different device, accessory and software options in order to determine the most suitable solution for your organization.
Financial Planning
Let our team find the best financial model to execute your MDM strategy in a way that works best for you, including DaaS, leasing and others.
Deploying your devices the right way
Setup Guides
We can design both printed and digital "Setup Guides" which we'll include in the kits and/or emailed to your employees. Digital documents may include links to online content hosted by MBS.
Hardware Testing
We can run standard Apple service checks before shipping your devices out. These checks will be logged in Apple's GSX (Global Service eXchange) system and will be accessible by any Apple store or Apple Service Provider in the future.
Tracking notifications and reports
We send shipment notifications to your employees with follow-up instructions, documents and tracking information, plus daily activity summaries are sent to your management team.
Devices ship protected
Cases and screen protectors are installed as part of the kitting process. This ensures your devices are protected and eliminates steps each employee must follow once they receive their kits.
Asset tagging
We can tag your devices either via Aluminum foil, tamper-proof or permanent (laser etching) tagging methods.
Custom Packaging
We can create branded custom boxes with foam or cardboard inserts designed for a frustration-free unboxing experience.
Post-deployment support
Flexible Support Programs
With our flexible support programs you can add a one-stop integrated hardware and software support platform to your business operations and minimize downtime.
Our support programs combine in-house help desk and repair/replace services with Apple's enterprise-level incident support team, providing phone and email support for software, integration, migration, and advanced server operation issues.
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Mac, iPad and iPhone Repair/Replace Service:
Hardware repairs are managed in-house by our team of Apple Certified Technicians. Service requests are submitted via our Service Ticketing Application which allows you to submit and track all your repairs from a single location.
Our Apple Certified Technicians and System Engineers have received extensive training and keep their certifications up-to-date to ensure optimal performance on the latest Apple hardware and software.
Spare Pool Management
Get your employees back up and running in a fraction of the time it takes to repair their devices.
With a managed spare pool you don't have to wait until the broken device is repaired and shipped back. A ready-to-go device is shipped to you as soon as a service ticket is created for the defective device. In most cases the replacement device will be in transit even before you ship out the defective unit.
Remote Diagnostics
From configuration issues to potential hardware problems, our service technicians are one call away from you. And if your device can get online, we can Remote Control to your system and troubleshoot the problem right then.
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