The Service Ticketing Application was created for Business
and Government customers who have a service contract with
Mac Business Solutions.
This application will allow you to:
- Submit service orders to either our Frederick or Gaithersburg Service Teams.
- See your service order history and search by reference/ticket
# or device serial number.
- Check the status of all your service orders in one page.
- Get automated service order updates via email.
- Chat with our online service team.
Submitting a Service Order
The service form will guide you through the submission process:
After you enter all the required information, the form will print two sets of our service terms and conditions and the the order details.
Sign/date one of the sets and ship it with the computer to be serviced.
You will receive a confirmation email right after you submit your service order.
Our service team will send you status updates via email as the service order progresses through its different stages:
- On Bench
- Parts Ordered
- Waiting for Callback
- Sent to Apple