Whether you're having a configuration problem with your Mac, you need some guidance on how to perform a task, or your computer is malfunctioning, call us and we will help you solve the problem.
We help people to troubleshoot all kind of issues, from simple configuration problems to software installs and more. Do not hesitate to call us before you become frustrated, in many cases we can get you back up and running sooner than you might think.
In order to get phone or remote desktop support, please call our service department at (301) 590-2555 and briefly explain what needs to be troubleshooted. We will forward the call to the appropriate support agent who will help you over the phone and/or remote desktop.
Remote Desktop Support
If your Mac can get online, we can Remote Control to your system and fix the problem right then.
Remote Desktop will allow us troubleshoot the issue much faster and is our preferred method to troubleshoot remote systems, provided that your computer can be reached through an Internet broadband connection with at least 3Mbps available to the connection.
We currently use an MBS-licensed version of TeamViewer QuickSupport to provide Remote Desktop Support to customers running Mac OS or Windows.
These services are available Monday through Friday, from 10:00 am to 5:00 pm. eastern time. The fee for Remote Desktop and Phone Support is $150/hr.