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Remote Support

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If your Mac can get online, we can Remote Control to your system and fix the problem right then.

Remote Support Fees

  • End user/Workstation: $100/hr.
  • Server: Starting at $150/hr.

This service is subject to our Terms and Conditions.

We do this through a secure connection established by remote control software licensed to MBS for this purpose.

As today, MBS utilizes two different pieces of software to provide remote support services, TeamViewer and MacHelpMate.

The technician who will remote into your computer will tell you which one you should use.

TeamViewer Quick Support

To install TeamViewer:

  1. Click the Download link below and save the .zip file into your hard drive.
  2. Expand the zip file, you will see a new file called "TeamViewer QuickSupport".
  3. Double-click on "TeamViewer QuickSupport" to execute the application.
  4. The application will open and show "Ready to connect", at this point our technician will be able to remote control your Mac.
Download TeamViewer

 

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Our Locations

Gaithersburg:

9057 Gaither Road,
Gaithersburg, MD 20877
Phone: (301) 590-2555

Frederick:

11 S Market St,
Frederick, MD 21701
Phone: (240) 415-6250

Business Hours

9057 Gaither Road, Gaithersburg, MD 20877 • Phone: 301-590-2555 • Fax: 301-590-8142 • © 2014 Mac Business Solutions, Inc.